The Kov Company S.R.O. became responsible for implementing workforce management solutions for a client from Europe. The task was to boost the customer’s business with new strategies and improve the operational background.
Among the benefits of our workforce management are maximization of the customer support quality, increasing the satisfaction of all the business parties, optimization of all the resources required for business, and empowering the client’s employees.
Things Done
Our experts developed the best-matching strategy for workforce management our client needs. Among the steps undertaken for the business progress are the following ones:
The full scope of work our business experts (including analysts, HR managers, and other specialists) have done for the Asian client:
- Serving the customer base while meeting SLAs and timely updates to the received analytical insights and forecasts;
- Optimization of the resource allocations to cut the overtime costs and promote quality asset management;
- Removing administrative workload due to the efficient scheduling and forecasting;
- Improvement of the policies related to schedule adherence;
- Maintenance of the employees’ healthy working conditions (optimizations of the work-life balance approaches and promoting flexible schedules);
- Implementation of training and onboarding campaigns for boosting motivation and career growth prospects in the company.
As can be seen, the KOV team was focused on exceeding SLAs, improving working conditions, and enhancements of the corporate ecosystem. Due to the workforce management implemented for the European company, the business was run with reduced overtime costs and labor waste.
The Client’s Feedback
Our client was thankful for the changes that brought visible results right after the first optimizations and alterations. The workforce management approaches brought reasonable overtime costs, zero labor waste, motivated & proactive employees, and satisfied clients to the business. The overall statistics showed +15% workers’ retention, +11% profit margins, and -10% overtime costs in a month after the first changes the SOV Company S.R.O. promoted carefully.
